FAQs
We’ve answered the most common questions below to help you get what you need—quickly and clearly.
If you don’t see your question here, live chat and email support are always available.
Orders
Can I change or cancel my order?
Because our items are made to order, we’re unable to guarantee changes or cancellations once an order has been placed.
If you need help, contact us as soon as possible via live chat or email. If production has not started, we’ll do our best to assist.
I entered the wrong shipping address. What should I do?
Contact us immediately through live chat or email.
If the order has not shipped, we may be able to update the address. Once an order has shipped, we cannot make changes.
Do you offer gift receipts or gift messages?
At this time, we do not offer gift messages or gift wrapping.
Shipping & Delivery
Order Processing Time
Applies to All Orders
All items are made to order.
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Processing time: 2–5 business days
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Delivery timelines begin after processing, once your order ships
What shipping options do you offer?
We offer Economy and Standard shipping for U.S. orders.
You’ll see available options and pricing at checkout.
Shipping Methods
At this time, we only ship within the United States.
International shipping is not currently available. If this changes in the future, updates will be shared on our website.
Economy Shipping
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Delivery time: 5–8 business days after processing
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Best option for non-urgent orders
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Most affordable shipping method
Standard Shipping
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Delivery time: 3–7 business days after processing
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Faster delivery than Economy
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Recommended if you need your order sooner
Total Estimated Delivery Time (Processing + Shipping)
United States
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Economy: 7–13 business days total
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Standard: 5–12 business days total
Delivery times are estimates, not guarantees.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information.
Please allow 24–48 hours for tracking updates to appear.
Important Notes
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Shipping times may vary due to carrier delays, weather, or high-volume periods
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Shipping fees are non-refundable once an order has shipped
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Incorrect or incomplete addresses may cause delays or returns
Returns & Exchanges
What is your return policy?
We accept returns on eligible items within the timeframe outlined in our Returns & Refunds Policy.
Returns are managed through our return portal for a smooth experience.
How do I start a return?
You can begin a return through our Start a Return page.
Follow the steps provided to submit your request.
Do you offer exchanges?
Exchanges are handled through the return process. Availability is subject to stock.
Products & Fit
How do your items fit?
Fit varies by product.
We recommend reviewing our Size & Fit Guide before placing your order to ensure the best fit.
How should I care for my items?
To maintain quality and longevity, follow our Care Instructions for washing, drying, and ironing guidance.
Will my item shrink?
Minimal shrinkage may occur if garments are washed or dried with high heat.
For best results, wash cold and hang dry or tumble dry low.
Community & Brand
Do you have a brand ambassador program?
Yes. You can learn more and apply on our Brand Ambassador page.
What is Culture Corner?
Culture Corner is a curated feature series spotlighting individuals doing meaningful work and representing confidence, boundaries, and purpose.
You can submit a nomination through our Culture Corner Nomination Form.
How can I stay connected?
Follow us on social media and join our email list for updates on drops, announcements, and community moments.
Support
What’s the best way to contact you?
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Live chat (fastest) via the chat icon on the bottom left.
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Email: 4thastreetzapparel@gmail.com
We do not offer phone support at this time.
When will I hear back?
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Chat: during business hours when available
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Email: 1–2 business days
Response times may be longer during high-volume periods.
Final Word
We aim to keep things clear, fair, and respectful—for you and for our team.
If you still need help, our Support Center is always a good place to start.